Contact

Last updated: 1 November 2026

Write to us

E-mail: support@asktheskies.com

We usually answer within 2 business days.

What to include

• The e-mail address of your Ask the Skies account.
• A short description of the problem and, if it is about a charge, its date and amount.
• A screenshot, if it helps.

Never send your card number, password or other payment details. We will never ask for them.

Billing questions

You can change your plan, update your card, see your invoices and cancel on the Billing page of your account, which opens the Stripe customer portal. For refunds, see our Refund policy. Please write to us before opening a card dispute.

Privacy requests

To get a copy of your data, correct it or delete your account, write to the same address from your account's e-mail.

Who we are

Ask the Skies is run by Polar Codes, based in Brazil.