Privacy Policy
Last updated: 1 November 2026
Who is responsible
Polar Codes runs Ask the Skies and is the controller of your personal data. For any privacy question or request, write to support@asktheskies.com. This address also reaches our data protection contact (the "encarregado" under Brazil's LGPD).
What we collect
- Account: your name, e-mail address and a hash of your password (we never store the password itself).
- Messages and readings: what you write to the oracles, the cards drawn and the answers, so we can answer you and show your history. If you ask for astrology, this may include your date, time and place of birth.
- Memory and personalization (only with your consent): the name you want to be called, your birth details (date and, if you want, time and city) and what you ask the oracles to remember. You turn it on or off at sign-up and in My Sky, where you can also see, edit and delete everything. When it is off, the oracles use none of it.
- Consents: when you confirmed you are 18 or older and what you chose about memory, with the version of the text.
- Billing: your plan, payment status and invoices. Payments are handled by Stripe; we never see your card number.
- Technical data: IP address, browser, device, pages requested and error logs, to keep the service secure and working.
- Cookies: see our Cookie policy.
You choose what you write in your messages. They may reveal sensitive things, such as your health, beliefs or relationships. Please share only what you are comfortable with. We use it only to answer you.
Why we use it
| Purpose | Legal basis |
|---|---|
| Creating your account and giving you readings | Performance of our contract with you |
| Billing, invoices and tax records | Contract and legal obligation |
| Security, fraud prevention and error logs | Legitimate interests |
| Anonymized statistics of topics, to improve the product | Legitimate interests |
| Memory and personalization of your readings | Your consent (you can withdraw it in My Sky) |
| Optional analytics (Google Analytics 4) | Your consent |
| Service e-mails, such as the yearly renewal reminder | Contract |
Where your messages contain sensitive data, we process it because you chose to send it to get your reading, and only for that.
Anonymized statistics
To understand which topics people ask about, we produce aggregate statistics. Personal details are removed from the messages first, and only then does an AI model group them into topics. The result does not identify anyone.
Who we share it with
We do not sell your personal data, and we do not share it for cross-context behavioural advertising. We share it only with service providers that work for us:
- AI providers: third-party AI providers, mostly in the United States. Your message is sent to the provider that writes the answer.
- Hosting: Hostinger, which stores the site and the database.
- Payments: Stripe.
- Analytics: Google Analytics 4, only if you accept analytics cookies.
- E-mail: the provider that delivers our service e-mails.
We may also disclose data when the law or a court order requires it, or to protect our rights and the safety of others.
International transfers
We are based in Brazil, and our AI providers are located in the United States. Your data may be processed outside your country. When that happens, we rely on the safeguards the law requires, such as standard contractual clauses or the providers' own commitments under the LGPD and the GDPR.
How long we keep it
- Account data, messages and readings: while your account exists. Deleted conversations are removed from your history.
- Visitors without an account (chat preview): up to 30 days.
- Billing records: as long as tax law requires (5 years in Brazil).
- Technical logs: for a short period, unless needed to investigate a security problem.
Your rights
Depending on where you live (LGPD in Brazil, GDPR in the European Union, UK GDPR, CCPA/CPRA in California and similar laws), you can:
- know whether we process your data and get a copy of it;
- correct inaccurate data;
- delete your conversations and your account (you can do both in the app);
- receive your data in a portable format (ask by e-mail);
- object to or limit some uses, and withdraw consent at any time (for example, for analytics cookies);
- ask who we share your data with;
- not be treated differently for exercising your rights.
To make a request, write to support@asktheskies.com from the e-mail address of your account. We may ask you to confirm your identity. We answer as soon as possible and within the time the law gives us. You can also complain to your data protection authority: the ANPD in Brazil, or the supervisory authority of your country in the EU or the UK.
We do not make decisions about you with legal or similarly significant effects based only on automated processing.
Security
We use encrypted connections (HTTPS), hashed passwords and restricted access to our systems. No system is perfectly safe; if a breach puts your data at risk, we will tell you and the authorities as the law requires.
Children
The service is only for people aged 18 or over. We do not knowingly collect data from minors. If you believe a minor has created an account, tell us and we will delete it.
Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change is important, we will tell you by e-mail or in the app.
Contact
Polar Codes — support@asktheskies.com